Gym Factory Outlet warrants to the original user that our products will be free of defects for a period as specified below from the date of delivery unless otherwise noted on the product.
WARRANTY INFORMATION
GYM FACTORY OUTLET’S GENERAL WARRANTY
Gym Factory Outlet warrants to the original user that our products will be free of defects for a period as specified below from the date of delivery unless otherwise noted on the product.
WARRANTY
Resistance
Structural welds
Lifetime Warranty*
Frames
Lifetime Warranty*
Bushings, pillow block bearings, pulley wheels
3 years
Cables, Guide Rods, Sealed Roller Bearings
3 years
Upholstery and Grips
90 Day Warranty
Wheels
90 Day Warranty
Wood Items
90 Day Warranty
Cardio
Product
Electrical &
Mechanical
Labour
Frame
Motor
Cosmetic
Treadmills
2y
1y
3y
3y
6m
Eleptical
2y
1y
3y
–
6m
Bikes
2y
1y
3y
–
6m
Spin Bikes
2y
1y
3y
–
6m
Air Bikes
2y
1y
2y
–
6m
Stairs
2y
1y
3y
3y
6m
Ski Erg
2y
1y
3y
–
6m
Rowing
2y
1y
3y
–
6m
Product
Electrical &
Mechanical
Labour
Frame
Motor
Cosmetic
Treadmills
2 years
1 years
3 years
3 years
6 months
Elliptical Cross-Trainers
2 years
1 years
3 years
–
6 months
Upright Bikes
2 years
1 years
3 years
–
6 months
Spin Bikes
2 years
1 years
2 years
–
6 months
Air Bikes
2 years
1 years
3 years
–
6 months
Stair Machines
2 years
1 years
3 years
3 years
6 months
Ski Erg
2 years
1 years
3 years
–
6 months
Rowing Machines
2 years
1 years
3 years
–
6 months
FOR ALL WARRANTIES* Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding a product with which a customer is not satisfied will be reviewed on a case-by-case basis.
FOR ALL WARRANTIES* Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding a product with which a customer is not satisfied will be reviewed on a case-by-case basis.
GYM FACTORY OUTLET’S INSPECTION AND QUALITY CONTROL
Each piece of kit in our catalogue has undergone rigorous testing. Each product produced by our factory or our manufacturing partners undergoes inspection at various stages of the production process to your equipment is the very best.
Returns & Refunds
Gym Factory Outlet manufactures your products on demand, this means after 3 days your products will be in production, however if you contact us as soon as possible, if your products are not in production, we can change the order or refund/credit that part of the order.
Returns due to you changing your mind are not possible as it is very costly to send products back to our factory. If we provide the wrong product we will of course refund or replace. If the product if faulty, we will discuss refunding or repairing the product.
GYM FACTORY OUTLET’S INSPECTION AND QUALITY CONTROL
Each piece of kit in our catalogue has undergone rigorous testing. Each product produced by our factory or our manufacturing partners undergoes inspection at various stages of the production process to your equipment is the very best.